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Privacy Policy

Effective Date: 20th July 2025

Off The Grid ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

By using our website and services, you agree to the terms of this Privacy Policy.

1. What Data We Collect

We may collect the following types of personal data from you:

  • Name
  • Email address
  • Phone number
  • Payment information (processed securely via Stripe)
  • Any other data you voluntarily provide when making a booking or inquiry

2. How We Use Your Data

We collect and use your personal data for the following purposes:

  • To process travel bookings and payments
  • To send confirmations, itineraries, and updates
  • To comply with legal and regulatory requirements
  • To communicate with you about your bookings or inquiries
  • To enhance your user experience and improve our services

3. Consent

By submitting your personal data to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 9).

4. Disclosure to Third Parties

We may disclose your personal data to trusted third parties such as:

  • Our payment processor: Stripe (for secure payment processing). Stripe’s Privacy Policy can be found at https://stripe.com/privacy
  • Travel partners (e.g., accommodation providers, tour guides) to fulfill your bookings
  • Government or regulatory bodies where required by law

We ensure that all third-party partners comply with appropriate data protection standards.

5. Data Protection and Security

We take reasonable steps to protect your personal data, including:

  • Restricting access to personal data to authorized personnel only
  • Ensuring secure transmission of payment data through Stripe
  • Regularly reviewing and updating our security practices

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

7. Access, Correction, and Withdrawal of Consent

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Withdraw consent to the use of your data
To make any of these requests, please email us at hello@offthegrid.asia

8. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. You may disable cookies in your browser settings, though this may affect certain site functionality.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a data access or correction request, please contact us here

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.